Better maps, sitemaps and contact forms

Better maps on mobile devices

Your website automatically locates your clinic and shows it on an embedded Google map. However when you come across a map during swiping up or down on a smartphone, the user suddenly ends up panning around on the map instead of being able to scroll the page. This is an annoying feature of embedding Google maps into a mobile optimised website.

With this update, your website can detect mobile users and show a screen-capture of the embedded Google map instead. This does not interfere with the usual swipe-scrolling of the page.

Instead, the visitor is given the option to click and open the map directly in Google maps itself, or the phone’s built-in mapping app. This way, they also have access to the “directions to this clinic” features as a bonus.

Sitemaps for search engine optimisation

Sitemaps are useful to map out a website’s content tree. Search engines use these to make sure they don’t miss any pages when indexing your website. Curious to see what your sitemaps look like to a search engine? Simply go to

New locations page, with contact form

Your website now has a built-in page featuring your clinic location, contact details, business hours, general information and a location map. This information is shown for each location, if you have more than one.

At the top of this page, a prominent contact form is available to let visitors contact you quickly.

Since this is a built-in page, all you need to do is make sure your locations and contact details are up to date via your Console. This page will update itself.

Email enquiries and appointment request emails

When a visitor uses the contact us or appointment request forms on your website, an email is sent to your nominated clinic address. A copy of this request is also stored in your Console, if you need to access it later (or you can’t get your emails).

The problem is that when you open an email and respond to a query, the stored log in your Console still looks like the message was unread. So there is a chance that another person at your clinic may respond to a query not knowing that you already have done so.

We have now embedded “email open tracking” into the emails that are sent to your clinic. So when you receive an email and open it, a signal is sent to your Console to mark the corresponding log as “read”, so there is no chance to double-respond.

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