Terms of service

Version 7.0.0 (updated 18 July 2025)
You can view the most current version at practicepulse.com/about/legals

These Terms of Service (“Terms”) form a binding agreement between Catapult Interactive Pty Ltd trading as PracticePulse (“PracticePulse”, “we”, “us”) and you (the person or organisation accepting these Terms). By using any PracticePulse service in any way you acknowledge that you have read, understood and agree to be bound by them.

1. Acceptance of Terms

You may use our services only in compliance with these Terms and all applicable laws. If you do not agree, please do not use the services. Where you accept on behalf of an organisation, you warrant that you are authorised to bind that organisation.

We may update these Terms from time to time. Notices may be given by email, post, newsletter, our website, your website admin console or as updates to these Terms. Your continued use of the services constitutes acceptance of the changes.

2. Fee, payment & trials

Pricing is shown in Australian dollars and exclusive of GST unless stated otherwise. Australian clients are charged GST; non‑Australian clients are billed at the Citibank AUD spot rate on the invoice date.
Setup fees are invoiced and payable before work commences. Recurring fees begin once the website or service is configured, even if you elect to delay launch.
Payment is via Direct Debit (credit card or nominated bank account). Payment terms: 14 days net. Cheques are not accepted.
External costs (including but not limited to advertising media spend, third‑party licence fees, stock imagery, SMS credits or platform subscriptions) are not included in our fees. You must maintain a valid payment method with each external provider or reimburse us within 7 days where we have paid on your behalf.
Fees are non‑refundable except where required by law or expressly stated otherwise in these Terms.

3. Non-payment, termination & cancellation

You may cancel any recurring Service by giving one month’s written notice after any stated minimum term.
We may suspend or terminate Services immediately for non‑payment (over 30 days), material breach (including unlawful or abusive content), or to comply with legal obligations.
Upon termination we will disable or delete the affected website, hosting, email accounts and management console access. You are responsible for backing up your data beforehand.

4. Management console

We will provide you with a password-protected Management Console to manage most of your website’s content. As we provide a managed service offering, full administrator level access is not available to you or your representatives unless you buy out your website (see §5), cancel your Services and host your website yourself.

You are solely responsible for safeguarding your login credentials and for all activity conducted through your account or related services; each individual accessing the Management Console must use a unique login, which we can provide upon request for internal staff, contractors, or external agencies. You must notify us in writing immediately of any unauthorised access or other security breaches. We accept no liability for losses or damages arising from your failure to protect your credentials or from any acts or omissions by you or third parties.

5. Buying out your website

If you wish to end recurring Website & Hosting Services yet retain your PracticePulse website, a buy‑out fee applies (quoted on request). On payment we will:

Remove proprietary software, premium plugin licences and content‑library items;
Assign your primary user account as “Administrator”; and
Supply a full backup of files and database for self‑hosting.

Migration assistance is available for an additional fee. You assume responsibility for relicensing any premium plugins and for all future maintenance.

6. Supply of content

You warrant that all content you provide has been approved, is accurate and that you hold the necessary rights to use it. You assume all responsibility for any consequences resulting from the ideas, opinions, marketing activities, content inclusions, possible errors, omissions or claims that take place on or are included on your website. You indemnify us against claims arising from any content, even if it was generated, modified or uploaded by us.

Where timing is critical (e.g. a campaign launch), you agree to supply required content, approvals and access within mutually agreed timeframes. Delays of more than 30 days may trigger timeline extensions or restart fees.

7. Themes & branding

Our themes may impose layout or design limitations. Themes are non‑exclusive; other clients may use similar designs. Custom theme development is available at additional cost.

8. Content libraries & newsletters

If your plan includes access to PracticePulse content libraries or newsletters:

You receive a non‑exclusive licence to use the material only while your subscription is active.
Each library item is valued at AU$200 + GST. Use after cancellation without written permission constitutes copyright infringement.
You must review and, where appropriate, edit material to ensure regulatory compliance (e.g. AHPRA).

9. Search engine visibility

We build sites to recognised SEO best practices but cannot guarantee indexing, ranking or traffic levels.

10. Domain names

We can register or transfer domains to our registrar on your behalf. You remain the legal registrant. We are not liable for missed renewals where reminders fail to reach us. Our obligation to monitor/renew ceases when Services are cancelled.

11. Website & email account hosting

We host your website on managed servers and perform routine upgrades. FTP access is not provided. Email accounts (if included) are limited to 25 GB per mailbox.

12. Third-party services, software & websites

Integrations with external software are provided for convenience. We do not endorse or warrant third‑party products and are not liable for issues arising from their use.

13. Digital Marketing & SEO services – Schedule A

The clauses below apply only where you engage PracticePulse for digital marketing services.

A1. Scope of services

Every engagement will be documented (proposal, statement of work or invoice) with descriptions that may incude deliverables, timelines and whether it is a once‑off or retainer service.
Work outside that scope will be quoted separately and commenced only with your written approval.

A2. Client responsibilities

You must:

Provide timely access to platforms (e.g. Google Business Pages, Google Ads, Google Analytics, Search Console, Meta Business Suite);
Supply or approve copy, creative assets and landing‑page changes within requested timeframes;
Maintain valid payment details with advertising platforms for media spend.

Delays or inaction may pause the campaign and/or require a restart fee.

A3. External costs & ad spend

Advertising media spend, SMS credits, premium stock, third‑party licences and similar costs are to be funded by you. Where we front such costs on your behalf, you must reimburse us within 7 days of invoice.

A4. No guarantee of results

Digital marketing is influenced by factors beyond our control. We therefore make no guarantee of specific outcomes, including (without limitation) rankings, impressions, clicks, leads, conversions or revenue.

A5. Intellectual property & usage rights

Final approved content we create for you becomes your property upon full payment.
Campaign structures, internal frameworks, scripts, checklists and optimisation processes remain PracticePulse IP.
Premium stock or licensed assets may be used only under the originating licence terms.

A6. Performance reporting & communication

We will provide performance reports monthly (unless otherwise agreed).
We aim to respond to routine requests within 2–5 business days. Urgent requests may attract an additional fee if we accept them.

A7. Cancellation policy

Retainer services carry the minimum term noted in your proposal. After the minimum term you may cancel on 1 month’s written notice.
On cancellation we will, upon request, transfer ownership of ad accounts or campaign assets that reside in your name. Assets within our house accounts are duplicated and shared where platform rules permit.

A8. Limitation of liability (Digital Marketing)

We are not liable for losses arising from:

Algorithm or policy changes by search engines, social platforms or advertising networks;
Account suspensions or disapprovals by third‑party platforms;
Fluctuations in ad costs or auction dynamics;
Delays caused by your failure to supply approvals or assets.

This clause operates in addition to, and not in derogation of, the general limitation of liability in §15.

14. Indemnity

You indemnify and hold harmless PracticePulse, its officers and employees against claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising from your use of the services.

15. Limitation of liability

Except as required by law:

Our liability for any claim is limited to the fees paid by you to us in the 3 calendar months preceding the event giving rise to the claim;
We are not liable for indirect, consequential or economic loss, including loss of profit, revenue, opportunity or goodwill;
Any action must be commenced within four weeks of the cause of action arising.
Where liability cannot be excluded but may be limited, our liability is limited to (at our option) resupplying the services or refunding the fees paid.

16. General

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non‑exclusive jurisdiction of Victorian courts.
If any provision is held invalid, the remainder of the Terms will remain in force.
Our failure to enforce any right does not constitute a waiver of that right.
While we do not guarantee availability or completion of Services, we will use reasonable endeavours to complete.